Yes, the warranty on your machine is not dependent on the capsules used in the machine and should be honoured by the manufacturer. If in doubt, refer to the manufacturer’s warranty information that was supplied with your machine.
No, our capsules have been specially developed for use with the Nespresso® system & are made of a flexible, yielding biodegradable material. Tests show that our capsules do not damage your machine in any way.
Our capsules & coffee have been developed to deliver a true, classic espresso. To enjoy a real espresso, it is advisable to extract a 25ml shot of coffee. The extraction time may vary from machine to machine. You can extend this to a 40ml shot, but the balance of flavour and intensity will be different.
Here are some suggestions below (for milk coffee):
1x capsule (25 ml coffee) for 120 ml of milk: piccolo latte
2x capsules (50 ml coffee) for 210 ml of milk: small coffee
3x capsules (75 ml coffee) for 280 ml of milk: medium coffee
3x capsules (75 ml coffee) for 400 ml of milk: large coffee
The optimal extraction time for our capsules is around 20-25 seconds.
Our capsules are designed to extract slower than others on the market due to using specialty coffee grind. This slower extraction allows for maximum flavour, aroma and crema on your coffee, in order to best replicate what you'd find in your local coffee shop.
Good question! All of our pods are made from a 100% biodegradable and compostable plant-based material, in accordance with the EN13432 standard. This means that in around 180 days the pods will fully breakdown.
2-3 million pods are consumed in Australia daily, with a 30 billion pods already in existence contributing the landfill and environmental damage. By choosing to go biodegradable, pod by pod, you're helping save the planet from waste.
Although we look up to Nespresso® for building such a great product, Nespresso® is a registered trademark of Société des Produits Nestlé S.A. and neither that company nor its affiliates have manufactured or endorsed our product or brand in any way. Pod & Parcel Pty. Ltd. is not affiliated with Société des Produits Nestlé S.A.
As we're a new business, often times we change up the packaging to improve the product from a usability and environmental perspective. This may include changing the pod design itself to how they're packaged within our box.
Like always, if you have any feedback relating to this, we'd love to hear it! We can only improve when we get feedback :)
Sometimes when you switch up pods, e.g., you use ours, then Nespresso's, then a supermarket brand, the little sensor inside the machine that measures the coffee struggles to extract the same amount of coffee every time due to the varying grind sizes inside the pod!
Firstly, always, aaallllways run the machine without a pod and with the lid down first. This warms it up, regulates the water coming out, and helps the pod fit in.
Next, pop a pod into the machine, then hold down the Lungo button (the big one) until you're happy with the amount of coffee in your cup. The machine will remember this setting for next time, so you don't need to keep holding it down. Easy!
Because our pods our made of a 100% plant-based biodegradable material, they tend to expand a little bit when they heat up! This doesn't cause any damage at all to your machine, just that sometimes they get a little stuck in the chamber.
A quick fix is to gently poke it out with your finger (we recommend the sturdy index finger), use a fork, or wiggle the chamber a little bit until it falls out. Not life changing but such is the cost of biodegradable pod material.
After your initial charge, all future billing dates will occur on the same day your first ordered. E.g., if your first order was on January 10, your next charge will be on February 10. Your order will then be shipped within 48 hours.
We know that variety is the spice of life, therefore we aim to provide you with a new roaster when they become available. This may take a month, this may take several months. As this is a new concept to the great majority of roasters, setting up partnerships isn't necessarily the quickest process. We must trial the pods, taste test them, and ensure that the roast's flavour profile remains intact.
One thing is certain though, and that's we are actively pursuing and curating the best of Melbourne and Australia's coffee - and we will keep you posted whenever we find new partners!
When we send out your order, you'll receive an email with a tracking number. You can then trace to see where the package is with our chosen shipping carrier (we use a number of different shipping carriers depending on the size of the order and delivery address).
Whilst we have confidence in our shipping carriers, as we all know, sometimes delivery issues come up. In these cases, if it's been 3 or more business days since false delivery, send us an email at firstname.lastname@example.org, so we can chase it up!
To make things a bit easier as well, try and contact the carrier when you first see the false delivery and they might be able to sort it out on the spot. We also recommend checking with your neighbours to see if it was accidentally delivered somewhere nearby.
Yes, not only is our site secure, it meets all 6 categories of PCI DSS Compliance.
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Any store that sells online and accepts payments from Visa, MasterCard, American Express cards must have software and hosting needs to be PCI compliant. Your payment details are safe!